Privacy Policy

jumpingMinds ("jumpingMinds," "we," "us" and "our") provides virtual mental health care services intended to increase access to emotional and social support, and to promote early detection of mental health symptoms. Privacy is extremely important to us, so we have taken several steps to protect your information and put you in control.

This privacy policy ("Privacy Policy") describes how we collect, use, disclose and store Personal Information you provide to us through the website and mobile application tools that provide the services described above (collectively, the "Services"). Please review this Privacy Policy carefully and in its entirety. If you have questions about this Privacy Policy, you can contact us at

This Privacy Policy describes:

  • The Personal Information we collect when you interact with the Services;
  • How we use and process the Personal Information that we collect;
  • How we may share Personal Information with third parties; and
  • The security of your Personal Information.

1. Acceptance of the Privacy Policy

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you submit your Personal Information to or through the Services, you consent to the collection and processing of your Personal Information as described in this Privacy Policy. By using the Services, you accept the terms of this Privacy Policy, and our Terms of Use.

2. Effective Date and Changes to Privacy Policy

The Effective Date of this Privacy Policy is set forth at the top of this Privacy Policy. We may change this Privacy Policy from time to time at our discretion and when required by law, we will notify you of changes to this Privacy Policy. Material changes will be posted to this page and will be emailed to registered users. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions.

3. Personal Information We Collect

We do not ask for any personal information to provide our Services to you except some categorical information (age range, educational background, professional background). If you sign up as a Peer, we do require certain Personal Information (your LinkedIn ID ) to provide our Services to you. We anonymize all the information once we process it. "Personal Information" may include contact information such as your LinkedIn ID (maybe including first name, last name, email address, location, phone number), information about your health and medical history that you may input while using or communicating through the Services, and information about how you interact with and use your device. Personal Information that has been anonymized is not Personal Information as it does not allow for a specific individual to be identified.

Peer Chat Transcripts. While we generally do not monitor transcripts of chats between users and Peers, we may occasionally review the chat transcripts to conduct quality control, address potential safety issues, and prevent misuse of our platform, if certain suspicious or potentially harmful activity is detected. We may also use aggregated data from anonymized chat transcripts to conduct research and development. In reviewing this information, jumpingMinds will maintain all applicable confidentiality/HIPAA/privacy standards.

Without providing your Personal Information you may not access Services through jumpingMinds, contact or correspond with us or other users, or utilize the mCorners and other programs available on our platform.

  • Account Setup. When you sign up for an account with us, we ask for and collect Personal Information such as your age range, educational and professional background. We need this information to provide you with the relevant services. For Peers, we also ask for their LinkedIn Id, so as to validate the quality of our Peers. Though the information collected is encrypted and anonymized.
  • Peer Applicants. If a user wishes to apply to be a Peer on jumpingMinds, the visitor will be required to submit Personal Information as requested. Any Personal Information supplied by or on behalf of a user for purposes of becoming a Peer will be maintained by jumpingMinds. Please note that jumpingMinds may have additional privacy terms that apply to the Peers. Such terms will be made available when an applicant applies to be a Peer or otherwise accesses his or her account.
  • Mental Health Services. We collect your Personal Information when you access mental health services through our Services, when you contact or correspond with us or the Peers via the Services or when you utilize the therapy exercises and challenges available on the Services.
  • Chats, or Other Features. Depending on how you interact with the Services, you may share your Personal Information with other Users, such as your peers. Anything users post in chats, or other features will be accessible to other users and may not be able to be deleted. Accordingly, jumpingMinds strongly discourages posting any Personal Information in these places and it is your responsibility not to share Personal Information in such a non-private location.
  • Log Data. When you use our Services, we store, process and transmit your information about how you use our Services to engage, educate and suggest behavioral activation strategies to you.
  • Surveys. From time to time we may collect information from users via surveys. This information is used to improve the content of our web pages, the quality of our Services.

Users can request a download of their own Personal Information that jumpingMinds currently stores, and also request deletion of their account and associated Personal Information. We reserve the right to prevent a User from exercising such rights in certain circumstances, as permitted by law. For example, if the User in question has broken the terms laid out in the Terms, caused harm or has abused our Services, or has negatively impacted other members. In this case, we retain the right to keep some of your Personal Information in order to provide more security and safety to our members.

4. Why We Collect Peer’s Personal Information

We may use Personal Information that we collect about you for various purposes, including:

  • To operate, provide and improve our Services;
  • To communicate with you regarding our Services, and promotions;
  • To ensure network and information security;
  • To protect you, us and other users.

5. Personal Information We Share

We may share and disclose Personal Information as follows:

  • For Legal Purposes. We will disclose your Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share your Personal Information as required to pursue available remedies or limit damages we may sustain.
  • Welfare Assurance. We may disclose your Personal Information directly to law enforcement or local authorities in the event that it has been reasonably determined that your safety or the safety of others may be at risk.
  • Business Transfer. In the event of a merger, reorganization, consolidation, restructuring, bankruptcy, sale of substantially all interests or assets, or other similar transaction, we may transfer your Personal Information to the subsequent owner or operator of the Services.
  • Anonymized Data. We may de-identify your Personal Information, in compliance with applicable law and aggregate such de-identified data with the de-identified data of other users.Such anonymized, aggregated data is no longer considered Personal Information. We may then share such anonymized aggregated data with the sponsors of programs that facilitate your access to the Services, such as government health agencies, researchers or healthcare providers. At jumpingMinds, we believe that global mental health is a collaborative effort. The sharing of anonymized data plays a key role in helping both jumpingMinds users and people worldwide to understand and better their mental health while maintaining a high level of privacy and anonymity to individuals.

6. Security of Your Personal Information

We employ cutting-edge security measures designed to protect the security of information submitted through the Services. However, the security of information transmitted through the Internet can never be guaranteed. To protect you and your Personal Information we may suspend your use of the Services, without notice, pending an investigation, if any breach of security is suspected.

  • Your Responsibilities. Users of the Services are responsible for maintaining the security of any password, user ID or other form of authentication involved in obtaining access to password protected or secure areas of any of the Services.
  • Unauthorized Access. Access to and use of password protected and/or secure areas of the Services are restricted to authorized users only. Unauthorized access to such areas or information is prohibited.
  • Encryption and Firewalls. All information, including but not limited to chat transcripts and personal information is encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All information received is maintained on secure servers in encrypted format. Access to stored information is protected by multi-layered security controls including firewalls, encryption, role-based access controls, and passwords.

7. Retention Period

Generally, we will retain your Personal Information for as long as your account or profile is active, or for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Private messages are stored for up to one year. jumpingMinds will store your user account and associated Personal Information if your account is active. After a period of inactivity greater than 1 calendar year, jumpingMinds may, at its discretion, purge Personal Information related to inactive accounts.

8. Links to Other Sites

The Services may contain links and widgets related to third-party websites and services ("Third Party Services") with which we have no affiliation. A link to any Third Party Services does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit any Third Party Services, you are subject to its privacy policy and practices and not this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other digital services that you visit. Users are prohibited from requesting offsite contact with other users. If a user is detected initiating any offsite contact, jumpingMinds reserves the right to immediately terminate that account.

9. Nondiscrimination

jumpingMinds does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Our Relationship to You. jumpingMinds is a data controller with regard to any Personal Information collected from Users of its Service. A "data controller" is an entity that determines the purposes for which and the manner in which any personal information is processed. Any third parties that handle your Personal Information in accordance with our instructions are our service providers and are "data processors."

Legal Bases for Processing Personal Information. We describe our purposes for processing throughout this Privacy Policy. Below is a list of the purposes described in our policy with the corresponding legal bases for processing. Generally, the legal basis on which we rely on to process your personal information include: necessity to carry out our obligations arising from any contracts we entered with you or to take steps at your request prior to entering into a contract with you; your consent to the processing; satisfaction of our legal obligations; necessity to protect your vital interests; necessity to process in the public interest; or for our legitimate interests as described in those sections.

  • Based on our contract with you or to take steps at your request prior to entering into a contract
  • Section 3: Personal Information We Collect
  • Account Setup
  • Listener
  • Mental Health Services
  • Section 4: How We Use Your Personal Information
  • To operate and provide our Services
  • Section 5: How We Share Your Personal Information
  • Third Party Service Providers Performing Services On Our Behalf
  • Based on your consent
  • Section 3: Personal Information We Collect
  • Surveys
  • Chats or Other Features

  • Based on our legal obligations
  • Section 4: How We Share Your Personal Information
  • For Legal Purposes
  • Welfare Assurance
  • To protect your vital interests
  • Section 4: How We Use Your Personal Information
  • To ensure network and information security
  • Based on our legitimate interests. When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws
  • Section 3: Information We Collect
  • Log Data
  • Section 4: How We Use Your Personal Information
  • To improve our Services
  • To protect user safety

10. Transfer of Your Personal Information

We transfer your Personal Information subject to appropriate safeguards as permitted under the relevant data protection laws. The transfer of your Personal Information out of the Designated Countries is necessary for the performance of a contract between us, or for important reasons of public interest. We may also rely on legal transfer mechanisms such as Standard Contractual Clauses.

11. Individual Rights

We take reasonable steps to ensure that your Personal Information is accurate, complete, and up to date. In certain situations, you have the right to access, correct, or delete the Personal Information that we collect about you. Under certain conditions, you are also entitled to restrict or object to the further processing of your Personal Information. You have the right to receive your Personal Information in a structured and standard format and, where technically and legally feasible, the right to have your Personal Information transmitted directly to a third party. If you believe that we have infringed or violated your privacy rights under applicable law or this Privacy Policy, please contact us at the contact information below so that we can work with you to resolve your concerns. You may also lodge a complaint with the competent data protection authority regarding the processing of your Personal Information.

If you would like to exercise your rights under applicable law, please contact us at We may seek to verify your identity when we receive an individual rights request from you to ensure the security of your personal information. We may limit your individual rights requests (a) where denial of access is required or authorized by law; (b) when granting access would have a negative impact on other's privacy; (c) to protect our rights and properties; or (4) where the request is frivolous or burdensome.

12. Do Not Track

The Services do not support Do Not Track with respect to the Services at this time. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For all the details, including how to turn on Do Not Track, visit

13. Notices

Please send all questions, comments and notices regarding this Privacy Policy to the jumpingMinds Privacy Officer at