jumpingMinds is your go-to safe space for every mood.It is an anonymous, secure and empathetic community that allows users to connect with a network of like-minded peers.Whether feeling delighted or low, Snuggles and your peers are always there to listen, understand and encourage you.
- jumpingMinds is not designed to assist with crisis such as abuse, severe mental health conditions that may cause feelings of suicide, harm to self, and any other medical emergencies.
- In any of these cases and otherwise, jumpingMinds cannot offer any medical or clinical advice. It can only suggest that users seek advanced and professional medical help.
- For such situations, we offer a separate SOS section, where you can find relevant resources and helplines.
- jumpingMinds can help you manage your emotions and thoughts by providing you a safe and secure outlet for your feelings.
- “Chat with a Peer” is private, one-on-one and available on demand. We encourage the diverse expression of self in an anonymous exchange. You can talk to empathetic and caring peers without any fear of judgement.
- We also provide a variety of self-help tools and techniques that encourage you to maintain your mental well-being and relieves you of anxiety. PS: We’re soon planning to launch “mCorners” & “Inspire” sections in the app.
-We are dedicated to introducing our users to the amazing benefits of sharing and listening.
- Peers are users like you and everyone else, who have first hand experience with mental health issues. They understand the importance of listening and can offer useful suggestions based upon their life experiences..
- We make sure our Peers undergo training designed to polish their active listening skills and communicate the responsibilities they have been entrusted with.
- However, Peers are not fit to give any expert or medical advice. Trained professionals have undergone years of training to earn an accredited qualification in their respective fields and thus can help you manage any medical crisis.
- jumpingMinds team has researched over months and have learnt three important things.
First, our country’s healthcare infrastructure is not yet fully-developed to support the growing mental health issues. We have less than 4000 therapists in India with approximately 7.5% of our population affected. We have hardly 3 therapists per 100,000 peopleSecond, people aren’t always looking for solutions or their problems fixed. Most times, they just want to talk through their emotions and issues, with someone who can empathize without judgement.Last but not the least, security and privacy is pivotal.
- So, we decided to create a free, safe and anonymous Peer-to-Peer chat, where users can unburden themselves without any fear of judgement.Along with this, we also provide a bundle of self-help tools that will help you relieve your stress and express your emotions.
No, not really. We recommend that you use a dummy name or a nickname on jumpingMinds, even during your chats with peers. This ensures your anonymity and security of you and our Peers.
PS: Call yourself Nairobi, Wonder Woman…or Yoda even. I call myself Snuggles."
Currently, we’re not equipped with the appropriate resources to support underage users. Please drop us an email at hello@jumpingminds.in with a request for underage support in jumpingMinds, we’ll reach out to you as soon as we launch
You can write to us at hello@jumpingminds.in with your last username and we’ll update your account details and migrate your data to the new device.
Follow these steps to update your username, age range, educational and professional details, mantra, and app theme:
- Open the jumpingMinds app and tap on the PROFILE icon on the bottom navigation bar
- Inside Profile Page, tap on the Settings icon towards the top of your screen
- On the Settings Page, you should see an “Edit Profile” section which will help you view/update your personal details mentioned above. Don't forget to save your changes before exiting!
Follow these steps to delete your account from jumpingMinds:
-Open the jumpingMinds app and tap on the PROFILE icon on the bottom navigation bar
- Inside Profile Page, tap on the Settings icon towards the top of your screen
-On the Settings Page, tap on “Delete My Account” section and once you’ve decided, click on “Delete”
- For any issues or feedback, you can always reach out to us via email at hello@jumpingminds.in.
- You can also report issues or share feedback via the jumpingMinds app itself. Follow these steps to do so:
1. Open the jumpingMinds app and tap on the PROFILE icon on the bottom navigation bar
2. Inside Profile Page, tap on the Settings icon towards the top of your screen
3. On the Settings Page, tap on “Give Feedback” section
4. In case of an issue or bug, it would be great if you can help us with the following information:
What is the bug you encountered?What part of jumpingMinds app does this problem affect - Peer chat, Profile, Settings, Snuggles, mCorners or anything else?When did you run into this problem? Did it happen more than once? Is it still happening?Can you please share a screenshot for the same?
- This feature is currently under development. We will launch this feature soon and you will be able to access this via Settings Page in the app.
- In the meanwhile, reach out to us via email at hello@jumpingminds.in and we can help you delete your account data.
- We don't store any of your personal information. You can choose a username of your choice which need not be your name.
- Age Range, Educational & Professional details are all bucketised categories.
- Data for one user can not be accessed by any other user. We have very stringent rules in place for the same.
- Data that is not required to be sent to the server is not sent. This ensures the data is kept locally on your device itself.
- The app only collects your chats and app usage information. We encrypt all data provided by you using strong TLS encryption protocols and transmitted securely from your mobile device to our servers.
- Chats are stored on the backend in an anonymised fashion.
- You have the ability to delete the chats anytime via the In-Chat settings menu. On top of this, all the chats are automatically purged from the jumpingMinds system after some time.
- As of now, once you sign up with a chosen username, no one else can login with the same username on any device other than yours.
- No. we don’t store any personal information about you. We don’t ask for any personal data.
- The username is chosen by you and should not contain any personally identifiable details like your name etc. Refer to this section for your username.
- Your Age Range, Educational and Professional details are all bucketed categories.
- All your chats within the app are encrypted and anonymised before sending to the servers. On top of it, these chats are automatically purged after some time from the jumpingMinds system and alternatively you can delete your chats anytime via the In-Chat settings menu.
-For certain Peers, we ask for their public LinkedIn profile. This is done in order to verify our Peer’s credentials before entrusting them with the responsibilities to talk to our users and suggest them. This information is stored in a secured and encrypted manner.
- Please do not share any personal data that directly or indirectly identifies you at any time during your use of our service such as while in conversation with Snuggles or with a Peer. All conversations with Snuggles and any Peer are private and not shared with anyone.
- If you inadvertently submit any Personal Information (including but not limited to email identifier, location address, mobile numbers) then you should reach out to us at hello@jumpingminds.in. We will process it and redact any Personal Information or will anonymize it .
- The details of your conversations are never shared with any external parties outside jumpingMinds, including any partners.
- All your chats within the app are encrypted and anonymised before sending to the servers. On top of it, these chats are automatically purged after some time from the jumpingMinds system and alternatively you can delete your chats anytime via the In-Chat settings menu.
- Your chats within the jumpingMinds app will never be shared externally without your explicit consent.
- Our team occasionally uses a few messages to train Snuggles and improve our algorithms. These messages are completely anonymised and don’t contain any personally identifiable information.
- Your chats can be reviewed by a moderator, in case you or any specific chat has been reported by other users a certain number of times.
- jumpingMinds uses industry-standard safeguards to prevent unauthorized access to your data. We encrypt all data provided by you using strong TLS encryption protocols and transmitted securely from your mobile device to our servers.
- Your data is also encrypted at-rest in our storage servers using strong industry compliant AES-256 encryption protocols.
- Our servers are hosted and managed by industry leaders in the provision of cloud hosting services.
-We maintain service level and Data Protection agreements with our hosting partners. Please read our Privacy Policy to know more about how we secure your data.
Your data is encrypted and securely stored in Virtual Private Cloud servers with utmost security measures in place as discussed before.
- “Find a Peer” button (or ‘+’ icon) on the bottom navigation bar.
- “Via Snuggles Chat”: Ask snuggles to connect you to a peer during the conversation
- Move out of the communication :- End chat between you and the Peer using the end chat button from the chat settings on the top right corner.
- Rate and Review :- Leave a written review for your Peer. You can find the star review button in your chat window. We use your written reviews to give Peers direct feedback on how to improve. Please keep your reviews honest and thoughtful. We are all here to grow together.
- Report the Peer :- Report Peer from the chat settings. Please use this only if you feel this Peer could be harmful for other members as well.
- Your account was likely disabled for a violation of terms of service. We remove members and peers who are reported for being abusive, harmful or involved in a chat that is sexual in nature.
- If you feel this was done in error, please email to let us know. We will review your account and get back to you within 3 to 5 days of your submission.
- Our peers are not trained to deal with crisis situations, so if you are deemed potentially harmful to yourself or others, they are obligated to share relevant resources to you. Since Peers are also users like you and everyone else, they can choose to end the chat if the conversation is triggering or unsafe for them.
- Over the internet it is very difficult to reasonably confirm if someone is truly in crisis or not, so we err on the side of caution for both your and the community’s safety.
- In cases of issues or topics, where our Peers don’t feel empowered to talk or feel it is better suited for a trained professional, they can refer you to the crisis resources and end the chat.
- While our goal is to provide support to everyone, we have limits on the level of support we are able to offer via our Peers.
- Yes, your conversations with your Peers can be accessed from the "Your chats" tab in your app.
- Generally, your chats are automatically purged after some time from the jumpingMinds system. Post this time, there will be no way to recover such chats.
- You can write us an email at hello@jumpingminds.in and our team will reach out to you with the relevant resources.
- You can go to jumpingMinds app follow these steps:
1. Open the jumpingMinds app and tap on the PROFILE icon on the bottom navigation bar
2. Tap on the “Become a Peer” button and follow the steps from there.
Your account was likely disabled for a violation of terms of service. We put Peer accounts on hold who are reported for:
- Participating in a chat that is not helpful, abusive, harmful to the member, or sexual in nature.
- Giving out personal contact information or social media handles or asking to connect off of jumpingMinds.
- If you are in a Peer chat, please refer the person to the crisis resources: like suicide hotline 1800-121-3667 or https://hellolifeline.org.
- After you give the referral information, we request that you professionally disconnect from the chat by saying something like this: “I can tell you are going through a very hard time right now. I encourage you to reach out to the resources I have provided for extra support. As a Peer, I am able to show you empathy and compassion, but jumpingMinds is not a crisis management center and I am not trained to help you through this difficult situation. In a few moments, I am going to leave the chat to provide you the space to reach out to the crisis centers. I am still more than willing to support you as your Peer and will check in with you shortly.”